Recalls and Service Alerts

Furnaces - Air Conditioners - Heat Pumps

iComfort WiFi ® Room Thermostat (Catalog # 10F81) Software Issues

Type: Service Alert
Equipment: Thermostat
Recall or Alert Date: 06-27-2013
Serial Number: ACC-13-04
Brands Affected: Lennox

Description of Problem:

During initial production of the iComfort WiFi Room Thermostat (Catalog # 10F81), our audit process determined some of these thermostats had a corrupted file in the software which causes the thermostat not to recognize attached equipment. Due to the iComfort WiFi Room Thermostat not recognizing equipment attached to the system, the system cannot be commissioned.

These iComfort WiFi Room Thermostat were put on hold at our distribution locations however some of the affected thermostats have not been recovered and returned to Lennox. If the iComfort WiFi Room Thermostat being installed does not have a blue dot on the end flap of the box and within the serial number range listed below, the iComfort WiFi Room Thermostat is NOT to be installed.

Affected Products:

iComfort WiFi Room Thermostat (Catalog # 10F81)

Source:

Lennox